Refund policy

Effective Date: January 1, 2026

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

1. All Sales Final

Due to the nature of our marine-grade products, all sales are final once a product has been installed or used. Lift Wash Systems sells complex, assembled marine systems that cannot be resold as new once opened or mounted.

2. Eligible Returns

We accept returns only on unused, uninstalled products within 14 calendar days of confirmed delivery, subject to our sole approval. The item must be completely unused, uninstalled, and in original factory packaging; all original components, hardware, and accessories must be included; proof of purchase is required; and a Return Merchandise Authorization (RMA) number must be obtained before shipping.

3. Return Authorization

Email Info@samarineservices.com with the subject “Return Request – Order #[Order Number].” Requests are reviewed within 3–5 business days. Unauthorized returns will be refused and returned at the sender’s expense.

4. Restocking Fee

All approved returns are subject to a 25% restocking fee, deducted from the refund.

5. Shipping Costs

The customer is responsible for return shipping. Original outbound shipping charges are non-refundable. Any return-label cost issued by Lift Wash Systems will be deducted from the refund. Use a trackable, insured method; we are not responsible for items lost or damaged in return transit.

6. Non-Returnable Items

Installed systems; products used or exposed to water; custom-configured, modified, or special-order kits; clearance, discounted, or final-sale items; and opened chemical or consumable products are not returnable.

7. Damaged or Incorrect Orders

Inspect your order immediately. Report damage or incorrect items in writing within 72 hours of confirmed delivery to Info@samarineservices.com. Include photos, the order number, and a description. Claims after this window may be denied. Lift Wash Systems will repair, replace, or otherwise resolve the issue at its sole discretion.

8. Exchanges

We do not offer direct exchanges. If a return is approved, place a separate order for the desired product.

9. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days after inspection. Refund amount equals purchase price minus the 25% restocking fee and applicable return-shipping costs.

10. Installation Services

Installation is performed separately by SA Marine Services LLC. Installation services are non-refundable once work has commenced or been completed.

11. Right to Refuse

Lift Wash Systems may refuse returns that do not comply with this policy.

12. Disputes and Chargebacks

Contact Lift Wash Systems at Info@samarineservices.com before initiating a payment dispute or chargeback so we have an opportunity to resolve the issue directly.

13. Governing Law

This policy is governed by Florida law. Legal proceedings shall be brought in a court of competent jurisdiction in Florida.

Contact: Info@samarineservices.com | www.liftwashsystems.com